Return rules

  • According to the Government of the Republic of Lithuania 2001 June 11 Resolution no. 697 “On Approval of Retail Trade Rules” (active reference <2021-01-14> Item 17.2 perfumery, cosmetics and toilet preparations (codes according to the Combined Nomenclature - 3303 to 3307) are non-refundable goods. Goods are returned only if there is a defect in the manufacturer.

    The following conditions must be met when returning the goods:

    The returned product must be in the original neat packaging;
    The Product must be undamaged by the Buyer;
    The product must not have lost its commercial appearance (undamaged labels, peeled off protective film, etc.) (this item does not apply in the event of the return of a defective product);
    The returned goods must be in the same configuration as received by the Buyer;
    If you wish, we will replace the low-quality goods or return the money for them within 14 working days.